Privacy Policy
At Dalesman International Limited we are committed to protecting and
respecting your privacy. We want you to understand how we collect and use
information about you. We will never sell, share or use your personal
information other than as described here.
This policy applies to information we collect from those who contact us
via any medium e.g. post, email or use of our online presence. Some personal
data we collect may be subject to an additional data protection notification.
This will be available to you at the time of the information request.
This Policy describes:
1. Who we are
2. What type of information we collect from you
3. How we use this information
4. How we share
your personal data
5. Retention of
data
6. Data security
7. Your rights
8. Complaints
If you are aged 16 or under, please ask your parent/guardian’s permission and
ensure they read this Privacy Policy before you provide us with any personal
information.
1. Who We Are
Dalesman International Limited are a leading distributor of
professional and outdoor brands.
For the purposes of data protection law, the data ‘controller’ is Dalesman
International LTD, a company incorporated and registered in England and Wales
under company number 01487575 and having its registered office address at 29
Marathon Place, Leyland, Lancashire, PR26 7QN, UK (from now on referred to as Dalesman,
or as ‘we’ and related words such as ‘us’ and ‘our’). Our registered VAT number
is GB757880086
This policy relates to Dalesman International Limited and all trading names and associated
companies Dalesman International Limited.
As a data controller we are responsible for, and control the processing
of, your personal data.
If you would like to contact us about this notice, including if you wish
to receive further information about any aspect of it, our details are as
follows:
Email: sales@dalesman.uk.comPostal: Dalesman International LTD, 29 Marathon Place, Leyland,
Lancashire, PR26 7QN
Telephone: +44 (0)1772 453918
If you are exercising any of your privacy rights please make your
request in writing and provide us with evidence of your identity. It helps us
to deal with your request if you can also provide your full name, date of
birth, address and postcode.
2. What Type Of Information We Collect From You
Examples include:
• Identity data, such as first name, last name, gender, username
or similar identifier, title and date of birth.
• Contact data, such as address, email
address and telephone numbers.
• Financial data, such as billing address, bank account details
and credit rating.
• Transaction data, such as information about the particular
transaction or other services we provide to you, information about products or
services you provide to us and details about payments to and from you.
• Technical data, such as IP address, your login data, browser
type and version, time zone setting and location, browser, language, operating
system and platform on the devices you use to access our website.
• Usage data, such as information about how you use our website
and services
• Marketing and communications data, such as your preferences in
receiving marketing from us and your communication preferences.
• Monitoring data, such as on-site CCTV footage, vehicle
registration and use of our IT and communications systems.
• Any other information you provide.
Where necessary, we also collect, store and use other more sensitive
personal information, examples include:
Relationship information, special access requirements, allergies, food
intolerances, medical conditions, prescriptions, surgeries, therapies, medical
history and disabilities.
It is important that the personal data we hold about you is accurate and
current. Please keep us informed if your personal data changes during your
relationship with us.
If you are supplying another person’s details, please ensure you have
their explicit consent to do so.
3. How We Use This Information
We will only use your personal data when the law allows us to. Most
commonly, we will use your personal data in the following circumstances:
• As required to establish and fulfil a contract with
you. For example, if you purchase from us or enter into an agreement to provide
or receive services. This may include verifying your identity, taking payments,
communicating with you, providing customer services and arranging the delivery
or other provision of goods or services. We require this information in order
to enter into a contract with you and are unable to do so without it.
• To comply with a legal or regulatory obligation that we are
subject to.
• To send you direct marketing in relation to relevant products
and services. Direct marketing will only be sent where you have given your
consent to receive it. You will continue to be able to opt-out of direct
marketing at any time.
• Monitor the use of our website, pages visited and duration.
• Process a job application.
Where we use your personal information based on your consent, you have
the right to withdraw it. We will let you know how to do this at the time we
gather your consent.
4. How We Share Your Personal Data
We may provide your personal data to the following recipients for the
purposes set out in this notice:
• Our service providers, including:
• Our logistics providers, such as those who deliver our orders.
• Email and mail service providers.
• Technical and support partners.
• Credit check agencies.
• Payment processors.
• Professional advisers including lawyers, auditors, bankers and
insurers who provide consultancy, banking, legal,
insurance and accounting services.
• HM Revenue & Customs, regulators and other
authorities.
• Credit reference or fraud and crime prevention agencies.
• Third parties to whom we may choose to sell, transfer, or merge
parts of our business or our assets. Alternatively, we may seek to acquire
other businesses or merge with them. If a change happens to our business, then
the new owners may use your personal data in the same way as set out in this
privacy policy.
• Our professional advisors, such as our auditors and external
legal and financial advisors.
• Merger or acquisition partners, to the extent that sharing your
personal data is necessary.
• Law enforcement agencies, government or public agencies or
officials, regulators, and any other person or entity that has the appropriate
legal authority where we are legally required or permitted to do so, to respond
to claims, or to protect our rights, interests, privacy, property or safety.
• Any other parties where we have your specific consent to do so.
We may collect, use and share anonymous aggregated data such as
statistical or demographic data for any purpose. Aggregated data may be derived
from your personal data but is not considered personal data as it does not
directly or indirectly reveal your identity. For example, we may aggregate your
usage data to calculate the percentage of users accessing a specific website
feature. However, if we combine or connect aggregated data with your personal
data so that it can directly or indirectly identify you, we treat the combined
data as personal data which will be used in accordance with this privacy
policy.
5. Retention Of Data
We will retain your personal data for as long as necessary
to fulfill the original purpose, or until you request that we delete
your information. This includes the purposes of satisfying any legal,
accounting, or reporting requirements.
We consider applicable legal requirements to determine the appropriate
retention period for personal data. This includes the amount, nature and
sensitivity of the personal data, the potential risk of harm
from unauthorised use or disclosure of your personal data, the
purposes for which we process your personal data and whether we can achieve
those purposes through other means.
In some circumstances we may anonymise your personal
information so that it can no longer be associated with you, in which case we
may use such information without further notice to you.
6. Data Security
Where we have given (or where you have chosen) a password which enables
you to access certain parts of our websites, you are responsible for keeping
this password confidential. We ask you do not share your password with anyone.
We have security measures in place designed to prevent data loss, preserve data
integrity and regulate access to data. Only authorised Dalesman
employees and third parties processing data on our behalf have access to your
data.
All data transmitted between our websites and your browser are encrypted
and protected with a minimum of 128 Bit encryption on SSL.
We take all reasonable steps to keep your data safe and secure and to
ensure the data is accessed only by those who have a legitimate interest to do
so. Unfortunately, the transmission of information via the internet is not
completely secure. Any transmission is at your own risk. We cannot accept
responsibility for any unauthorised access or loss of information
that is beyond our control.
Our website may contain links to third party websites. Our
privacy policy does not apply to these websites. We cannot be responsible for
the privacy policies and practices of other sites even if you access them using
links from our website. We encourage you to read the privacy policy of every
website you visit.
7. Your Rights
You have the right to object to how we use your personal information.
You also have the right to see what personal information we hold about you. In
addition, you can ask us to correct inaccuracies, delete or restrict personal
information or to ask for some of your personal information to be
provided to someone else.
You can make a request to exercise any of your rights in this Privacy Policy
free of charge by contacting us at sales@dalesman.uk.com. We will respond
to your requests in accordance with our obligations under data protection law.
Right to object: You can object to our processing of your personal information
by contacting us on the details provided in Section1.
Access to your personal information: You can request access to a copy of your
personal information that we hold, along with information on what personal
information we use, why we use it, who we share it with, how long we keep it
for and, where we obtained it from someone other than you, where we obtained it
from. You do not have to pay a fee to access your personal data. However, we
may charge a reasonable fee if your request is clearly unfounded, repetitive or
excessive. We may refuse to comply with your request in these circumstances.
Right to withdraw consent: If you have given us your consent to use personal
information, you can update your marketing preferences or withdraw your consent
at any time.
Rectification: You can ask us to change or complete any inaccurate or incomplete
personal information held about you.
Erasure: You can ask us to delete your personal information where it is no
longer necessary for us to use it, you have withdrawn consent, or where we have
no lawful basis for keeping it.
Portability: You can ask us to provide you or a third party with the personal
information that we hold about you in a structured, commonly used, electronic
form so it can be easily transferred.
Restriction: You can ask us to restrict the personal information we use about
you where you have asked for it to be erased or where you have objected to our
use of it.
8. Complaints
We hope that you will be satisfied with the way in which we approach and
use your personal data. However, if you have a complaint about the way we
handle your personal data, please contact us using the details in Section 1.
If after contacting us you feel your complaint has not been dealt with
satisfactorily, the supervisory authority for data protection in the UK is the
Information Commissioner’s Office (ICO) which you can contact via their website
at www.ico.org.uk or on 0303 123 1113.