Privacy Policy
At Dalesman International Limited we are committed to
protecting and respecting your privacy. We want you to understand how we
collect and use information about you.
We will never sell, share or use your personal information
other than as described here.
This policy applies to information we collect from those who
contact us via any medium e.g. post, email or use of our online presence. Some
personal data we collect may be subject to an additional data protection
notification. This will be available to you at the time of the information
request.
This Policy describes:
1. Who we are
2. What type of information we collect from you
3. How we use this information
4. How we share your personal data
5. Retention of data
6. Data security
7. Your rights
8. Complaints
If you are aged 16 or under, please ask your
parent/guardian’s permission and ensure they read this Privacy Policy before
you provide us with any personal information. 1
1. Who We Are
Dalesman International Limited are a leading distributor of
professional and outdoor brands. For the purposes of data protection law, the
data ‘controller’ is Dalesman International LTD, a company incorporated and
registered in England and Wales under company number 01487575 and having its
registered office address at 29 Marathon Place, Leyland, Lancashire, PR26 7QN,
UK (from now on referred to as Dalesman, or as ‘we’ and related words such as
‘us’ and ‘our’).
Our registered VAT number is GB757880086 This policy relates
to Dalesman International Limited and all trading names and associated
companies Dalesman International Limited.
As a data controller we are responsible for, and control the
processing of, your personal data. If you would like to contact us about this
notice, including if you wish to receive further information about any aspect
of it, our details are as follows:
Email: sales@dalesman.uk.com
Postal: Dalesman International LTD, 29 Marathon Place,
Leyland, Lancashire, PR26 7QN Telephone: +44 (0)1772 453918
If you are exercising any of your privacy rights please make
your request in writing and provide us with evidence of your identity. It helps
us to deal with your request if you can also provide your full name, date of
birth, address and postcode.
2. What Type Of Information We Collect From You
Examples include:
• Identity data, such as first name, last name, gender,
username or similar identifier, title and date of birth.
• Contact data, such as address, email address and telephone
numbers.
• Financial data, such as billing address, bank account
details and credit rating.
• Transaction data, such as information about the particular
transaction or other services we provide to you, information about products or
services you provide to us and details about payments to and from you.
• Technical data, such as IP address, your login data,
browser type and version, time zone setting and location, browser, language,
operating system and platform on the devices you use to access our website.
• Usage data, such as information about how you use our
website and services
• Marketing and communications data, such as your
preferences in receiving marketing from us and your communication preferences.
• Monitoring data, such as on-site CCTV footage, vehicle
registration and use of our IT and communications systems.
• Any other information you provide.
Where necessary, we
also collect, store and use other more sensitive personal information, examples
include: Relationship information, special access requirements, allergies, food
intolerances, medical conditions, prescriptions, surgeries, therapies, medical
history and disabilities. It is important that the personal data we hold about
you is accurate and current. Please keep us informed if your personal data
changes during your relationship with us.
If you are supplying another person’s details, please ensure
you have their explicit consent to do so.
3. How We Use This Information
We will only use your personal data when the law allows us
to.
Most commonly, we will use your personal data in the
following circumstances:
• As required to establish and fulfil a contract with you.
For example, if you purchase from us or enter into an agreement to provide or
receive services. This may include verifying your identity, taking payments,
communicating with you, providing customer services and arranging the delivery
or other provision of goods or services. We require this information in order
to enter into a contract with you and are unable to do so without it.
• To comply with a legal or regulatory obligation that we
are subject to.
• To send you direct marketing in relation to relevant
products and services. Direct marketing will only be sent where you have given
your consent to receive it. You will continue to be able to opt-out of direct
marketing at any time.
• Monitor the use of our website, pages visited and
duration.
• Process a job application. Where we use your personal
information based on your consent, you have the right to withdraw it. We will
let you know how to do this at the time we gather your consent.
4. How We Share Your Personal Data
We may provide your personal data to the following
recipients for the purposes set out in this notice:
• Our service providers,
including:
• Our
logistics providers, such as those who deliver our orders.
• Email and
mail service providers.
• Technical
and support partners.
• Credit check
agencies.
• Payment
processors.
• Professional
advisers including lawyers, auditors, bankers and insurers who provide
consultancy, banking, legal, insurance and accounting services.
• HM Revenue
& Customs, regulators and other authorities.
• Credit
reference or fraud and crime prevention agencies.
• Third
parties to whom we may choose to sell, transfer, or merge parts of our business
or our assets. Alternatively, we may seek to acquire other businesses or merge
with them. If a change happens to our business, then the new owners may use
your personal data in the same way as set out in this privacy policy.
• Our
professional advisors, such as our auditors and external legal and financial
advisors.
• Merger or
acquisition partners, to the extent that sharing your personal data is
necessary.
• Law
enforcement agencies, government or public agencies or officials, regulators,
and any other person or entity that has the appropriate legal authority where
we are legally required or permitted to do so, to respond to claims, or to
protect our rights, interests, privacy, property or safety.
• Any other
parties where we have your specific consent to do so.
We may collect, use and share anonymous aggregated data such
as statistical or demographic data for any purpose. Aggregated data may be
derived from your personal data but is not considered personal data as it does
not directly or indirectly reveal your identity. For example, we may aggregate
your usage data to calculate the percentage of users accessing a specific
website feature. However, if we combine or connect aggregated data with your
personal data so that it can directly or indirectly identify you, we treat the
combined data as personal data which will be used in accordance with this
privacy policy.
Age Verification:
For age restricted
products – Dalesman International LTD will conduct an Age Check on the
purchaser before a product is dispatched. This is carried our by a 3rd Party
Service – AgeCheck LTD. 124 City Road, London, EC1V 2NX
a. We will use your personal data to verify you age-range to
ensure you may legally purchase the product/goods on via either our websites or
any of the Mirakl Marketplace services.
b. Your personal data will be processed by AgeChecked Ltd.
https://www.agechecked.com, where company information and the privacy policy is
available.
c. No personal data is retained by AgeChecked Ltd or
Dalesman International outside our normal GDPR policies.
5. Retention Of Data
We will retain your personal data for as long as necessary
to fulfill the original purpose, or until you request that we delete your
information. This includes the purposes of satisfying any legal, accounting, or
reporting requirements. We consider applicable legal requirements to determine
the appropriate retention period for personal data. This includes the amount,
nature and sensitivity of the personal data, the potential risk of harm from
unauthorised use or disclosure of your personal data, the purposes for which we
process your personal data and whether we can achieve those purposes through
other means. In some circumstances we may anonymise your personal information
so that it can no longer be associated with you, in which case we may use such
information without further notice to you.
6. Data Security
Where we have given (or where you have chosen) a password
which enables you to access certain parts of our websites, you are responsible
for keeping this password confidential. We ask you do not share your password
with anyone. We have security measures in place designed to prevent data loss,
preserve data integrity and regulate access to data. Only authorised Dalesman
employees and third parties processing data on our behalf have access to your
data. All data transmitted between our websites and your browser are encrypted
and protected with a minimum of 128 Bit encryption on SSL. We take all
reasonable steps to keep your data safe and secure and to ensure the data is
accessed only by those who have a legitimate interest to do so. Unfortunately,
the transmission of information via the internet is not completely secure. Any
transmission is at your own risk. We cannot accept responsibility for any
unauthorised access or loss of information that is beyond our control. Our
website may contain links to third party websites. Our privacy policy does not
apply to these websites. We cannot be responsible for the privacy policies and
practices of other sites even if you access them using links from our website.
We encourage you to read the privacy policy of every website you visit.
7. Your Rights You have the right to object to how we use
your personal information.
You also have the right to see what personal information we
hold about you. In addition, you can ask us to correct inaccuracies, delete or
restrict personal information or to ask for some of your personal information
to be provided to someone else. You can make a request to exercise any of your
rights in this Privacy Policy free of charge by contacting us at
sales@dalesman.uk.com. We will respond to your requests in accordance with our
obligations under data protection law. Right to object: You can object to our
processing of your personal information by contacting us on the details
provided in Section1. Access to your personal information: You can request
access to a copy of your personal information that we hold, along with
information on what personal information we use, why we use it, who we share it
with, how long we keep it for and, where we obtained it from someone other than
you, where we obtained it from. You do not have to pay a fee to access your
personal data. However, we may charge a reasonable fee if your request is
clearly unfounded, repetitive or excessive. We may refuse to comply with your
request in these circumstances. Right to withdraw consent: If you have given us
your consent to use personal information, you can update your marketing preferences
or withdraw your consent at any time. Rectification: You can ask us to change
or complete any inaccurate or incomplete personal information held about you.
Erasure: You can ask us to delete your personal information where it is no
longer necessary for us to use it, you have withdrawn consent, or where we have
no lawful basis for keeping it. Portability: You can ask us to provide you or a
third party with the personal information that we hold about you in a
structured, commonly used, electronic form so it can be easily transferred.
Restriction: You can ask us to restrict the personal information we use about
you where you have asked for it to be erased or where you have objected to our
use of it.
8. Complaints
We hope that you will be satisfied with the way in which we
approach and use your personal data. However, if you have a complaint about the
way we handle your personal data, please contact us using the details in
Section 1. If after contacting us you feel your complaint has not been dealt
with satisfactorily, the supervisory authority for data protection in the UK is
the Information Commissioner’s Office (ICO) which you can contact via their
website at www.ico.org.uk or on 0303 123 1113.